Station Operations Manager
Permanent, Full-timeJob Overview
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibilities
- Ensure there are no ageing parcels in the station.
- Ensure that FIFO is accurately followed.
- Monitor and analyze factors that contribute to ageing using Lean tools.
- Implement operations strategies to improve CPP in the station.
- Plan and track local station CPP performance and route type to formulate new cost saving ideas in collaboration with the HQ performance management team.
- Implement operations strategies to improve Last Mile station cost using Lean methodologies to improve workflows.
- Identify local station areas for improvement and implement strategies to ensure Last Mile speed and SLA targets are met.
- Developing performance goals and objectives (for subordinates) to ensure accuracy of delivery and quality of delivery.
- Partnering with the management team to establish and maintain standards.
- Proactively identifying and leading process improvement initiatives by leveraging on Lean Tools within the purview of your station.
- Building and executing productivity plans by reviewing work forecasts and determining productivity requirements.
- Leading and developing a team of supervisors.
- Communicating policies to associates and act as the primary information source for the team.
- This is a hands-on role that requires you to work closely with your team on the station floor to solve problems and remove barriers.
Job Requirements
- 5 to 8 years experience in logistics distribution or E-commerce fulfillment operations
- Experience managing 10+ employees
- Lead process improvements through Lean process, Kaizen, Six Sigma (Bonus)
- Ability to thrive in a fast paced environment with tight deadlines
- Enjoy doing analytical work and using data to provide workable/practical solutions
- Track record of taking ownership and driving results
- Bachelors degree in Engineering, Operations or related Field
- Lean six sigma green belt is a plus
- Analytical ability, Creative Thinking, Problem Solving, Adaptability, Communication, Leadership, Time Management, Project Management, and Budget/Cost Awareness
- Strong Verbal and written communication skills
- Good command of English
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