Implementation Specialist CPQ

As an Implementation Specialist you will be reporting directly to the Implementation Team Manager. In this role, you will work with project managers and business analysts to deliver CPQ (Configure, Price, Quote) implementation projects and facilitate mentoring sessions for customers. An Implementation Specialist also responds to ad hoc customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. Implementation Specialists must manage multiple tasks simultaneously and document troubleshooting steps and problem resolution in a clear and concise manner. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

Ideal applicants will combine AI proficiency with an aptitude for continuous improvement to transform CPQ operations through innovative automation. This position demands initiative in spotting inefficiencies, adaptability to new AI tools and methodologies, and a proactive approach to completing implementation work that accelerates project cycles, reduces manual intervention, and elevates overall delivery performance.

Work Location:

• Remote in United States

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service/support and execute on project implementations  
• Review, analyze, and evaluate customer business requirements and solution objectives, being attentive to potential scope creep  
• Participates in ongoing implementation team decisions/projects and writes detailed steps required to develop or modify applications  
• Lead implementation specific activities and conduct meetings with new and existing customers 
• Input issues and case data into customer facing and internal issue tracking applications 
• Communicate with internal Product Development team members for technical support needs 
• Proactively identify and resolve process inefficiencies in collaboration with the Implementation Manager and team 
• Participates in ongoing departmental continuous improvement initiatives