Knowledge Engineer

As a Knowledge Engineer you will be reporting directly to the Knowledge Engineering Manager. This position is part of a dedicated and focused professional services team responsible for developing, maintaining, and testing complex product knowledge bases for customers. A Knowledge Engineer also responds to ad hoc customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. Knowledge Engineers must manage multiple tasks simultaneously and document troubleshooting steps and problem resolution in a clear and concise manner. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.
 

What you will do:
 

• Contribute to the Professional Services team by providing excellent customer service and support
• Execute on project implementations
• Review, analyze, and evaluate customer business requirements and solution objectives
• Participates in ongoing implementation team decisions and internal projects
• Writes detailed steps required to develop or modify applications
• Lead implementation specific activities and conduct meetings with new and existing customers
• Input issues and case data into customer facing and internal issue tracking applications
• Work with other Professional Services team members to support customer needs
• Communicate with internal Product Development team members for technical support needs