Senior Director, Global SaaS Implementations

The Senior Director of SaaS Implementations will lead a global team responsible for delivering world-class implementation services across Revalize’s suite of solutions, including PLM, CPQ, and CAD software. This role ensures scalable, standardized methodologies that drive customer success, accelerate time-to-value, and leverage AI-driven innovation to optimize delivery efficiency. The ideal candidate is a strategic leader who thrives in high-growth environments and is passionate about operational excellence and customer outcomes.
 

Key Responsibilities

• Inspire, lead, and develop a high-performing global team of Implementation Consultants, fostering a culture of excellence, innovation, and accountability.
• Design and champion a scalable, standardized implementation methodology that ensures predictable, high-quality delivery across the entire Revalize product suite.
• Drive execution rigor by ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction.
• Deliver impactful SaaS platform training in partnership with functional leaders, empowering teams and customers to maximize value.
• Oversee global resource planning to optimize utilization, balancing team capacity with evolving business demand.
• Identify and implement process innovations that accelerate time-to-value, enhance delivery efficiency, and leverage automation where possible.
• Track, forecast, and report on critical Professional Services KPIs, including billable utilization, time-to-value (TTV), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Sales, Customer Success, Product, and Operations to drive strategic initiatives that improve customer outcomes and fuel recurring revenue growth.
• Build and maintain executive-level relationships with key customers, articulating product value and recommending high-impact use cases to expand platform adoption.
• Harness AI-enabled tools and methodologies to scale implementation processes, optimize resource allocation, and enhance operational productivity.