Customer Success Associate with German

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions 
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account 
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns in partnership with Marketing 
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals