Product Manager

We are seeking a dynamic Product Manager to drive the evolution of two flagship solutions serving the Food Equipment Services (FES) industry. This role operates at the intersection of customer insight, business priorities, and execution, translating strategic product vision into outcome-driven roadmaps and partnering with Engineering to deliver measurable impact. 

This role requires a high degree of ownership and initiative. You will independently frame problems, validate solutions, and deliver meaningful product improvements while partnering closely with cross-functional teams. Success depends on strong customer engagement, disciplined prioritization, and the ability to leverage AI both as a product capability and as a way to improve product development efficiency. 

Responsibiliies

Product Strategy, Discovery & Prioritization 

• Translate company and portfolio strategy into clear product objectives and outcome-driven roadmaps. 
• Lead customer discovery through interviews, research, data analysis, and market assessment. 
• Define value hypotheses and success metrics to ensure initiatives deliver measurable impact. 
• Prioritize initiatives across features, platform investments, and AI-driven enhancements focused on quoting and design workflows. 

Roadmap Ownership & Cross-Team Alignment 

• Own roadmap outcomes and release strategies, maintaining alignment with overall portfolio goals. 
• Resolve cross-functional trade-offs related to scope, sequencing, and go-to-market readiness. 
• Partner closely with Engineering during planning and delivery phases, clarifying requirements and ensuring scope accuracy. 

AI-Powered Product Capabilities 

• Identify and validate opportunities where AI improves quoting, pricing, configuration, and design workflows. 
• Partner with Engineering to ensure responsible and effective AI implementation. 
• Collaborate with Product Marketing and Sales to articulate customer and business value. 

AI-Accelerated Product Practice 

• Use AI-assisted workflows to accelerate roadmap prioritization, discovery, requirements creation, and communication. 
• Validate ideas early to reduce delivery risk and increase confidence before major investment. 
• Continuously evaluate opportunities to improve product practices and decision-making. 

Customer, Stakeholder & Go-to-Market Leadership 

• Serve as the primary owner of customer insight for assigned product areas, acting as functional SME. 
• Lead stakeholder alignment across Sales, Marketing, Customer Success, Support, and leadership teams. 
• Partner with go-to-market teams on launch planning, enablement, and adoption. 

Outcomes, Metrics & Continuous Improvement 

• Define and track KPIs related to adoption, customer satisfaction, and business impact. 
• Use feedback and data to guide iteration and continuous improvement. 
• Stay informed on market and technology trends to shape future roadmap direction. 

Delivery Oversight 

• Ensure backlog readiness and continuous refinement of user stories and requirements. 
• Define acceptance criteria and partner in validating delivery during sprint reviews and release testing. 
• Maintain alignment between roadmap intent, detailed requirements, and delivered capabilities.