Catering & Conference Services Manager (Seafire)

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client. The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio-visual provisions, storage and labor fees.

Responsibilities Include:

• Full service planning of meetings, conferences, corporate events or other special events and activities with accuracy and detailed communication outlined for the client and hotel departments
• Experience in a variety of markets, including Incentive Groups, Corporate events, Social Functions, Upscale Destination Weddings, Gala/Non-Profit Fundraisers and VIP Board of Directors Meetings. 
• Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.
• Ability to analyze client needs, negotiate pricing, manage client requests, strong background in upselling
• Coordinate menu arrangements for conference planners that maximize the revenue potential for the hotel, while serving the client.
• Conduct pre-planning visits for potential and booked clients. Provide ridiculously personable experiences!
• Provide an accurate Group Resume that documents all aspects of a particular conference, including menus, event setups, client profiles, operational department responsibilities, transportation details, reservation pick-up statistics and other related information as outlined in the current departmental policies and procedures.
• Complete and distribute banquet event orders, reports, and correspondence as assigned by the Director of Catering.
• Maintain accurate and current venue function bookings, observing proper guidelines, releasing unused space as appropriate.
• Internal Meeting Responsibilities include weekly BEO, Group Resume Meeting, and daily operations call.

What You Bring

• Minimum of two years (2) experience in hotel conference services in a medium/large upscale resort setting with high volume group business or Event Planning company
• Forbes / Five Star Resort experience preferred
• Extensive experience preparing Banquet Event Orders, Event Diagrams, Group Resumes, booking outside vendors, invoicing and familiarity with final billing reviews.
• Strong computer skills to include: Word, Excel, PowerPoint, Office and Outlook. 
• Knowledge of Delphi FDC (cloud-based version preferred) and Opera Reservations system preferred.     
• Experience with Social Tables Diagramming system preferred.  
• Creative minded and confident in developing dynamic, cutting edge, successful events.
• Passion for food & beverage offerings and events. 
• Previous Caribbean market work experience preferred
• Thorough knowledge of property, guests room categories, venues, food + beverage offerings and capacities.
• High level of creativity, enthusiasm and flexibility.
• Well organized, detail orientated and excellent follow-up skills.
• Ability to be yourself, lead yourself, make it count!

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

The salary range for this role is USD $65,000 - $72,000 per annum plus annual bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.