Manager Customs Processes (f/m/x)

Your Role:

Join a hands-on and growing team where collaboration truly matters. While customs is often paperwork-heavy, we take a technology-first approach by automating processes and building smarter solutions for cross-border trade. You’ll work across both import and export, gaining a holistic view and the chance to make a real impact every day.

In this role, you will work as an individual contributor within our customs operations team, playing a key role in ensuring compliant, scalable, and customer-focused customs processes.

📍 This role is based in Berlin.

Your main responsibilities: 

• Owning our customs processes, ensuring everyday operations for our customers within the EU, UK, Norway, and Switzerland.
• Using our customs platform and automation tools to classify products and determine duties & taxes.
• Steering and interacting with external stakeholders, including freight forwarders, hubs, warehouses, and customs brokers, while acting as a contact for customs authorities to ensure operational excellence.
• Partnering with our customers on customs-related topics to enable their business.
• Developing and implementing processes, systems, and guidelines tailored to the needs of e-commerce merchants to ensure operational excellence and full compliance.