Working Student Product Support & Consulting (f/m/x)

Join our Product Consulting & Support team and get an experience firsthand of how a fast-paced logistics tech company operates. In this role, you’ll act as a bridge between internal teams, external partners, and customers, helping to resolve product-related issues and contribute to improving our solutions.

You will have the opportunity to work in a very supportive team, and collaborate with multiple departments and gain a holistic understanding of how our teams work together to deliver cutting-edge logistics software.

We are looking for a colleague based in Berlin, available to support us 4 hours each working day for a minimum of one year.

The essence of your role:

• Acting as the primary point of contact for our team members to resolve software and data issues for our B2B customers, ensuring a high level of customer satisfaction
• Being a link between the business and technical teams when it comes to incident management for our digital products
• Using internal tools to analyse data from customers and vendors we work with
• Working closely with internal operations and IT teams, as well as our external partners, and providing feedback on incoming requests
• Following up on appointments by advising internal teams about necessary bug fixes or feature requests