Technical Support Engineer
Job Overview
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!
Job Description
We are looking for Technical Support Engineers!
As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, and hardware, and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
Requirements
• 2 years+ of experience supporting enterprise wired or wireless networks
• 2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major
• Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4
• Excellent verbal, written and interpersonal skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
Benefits
- Free one meal a day
- Emergency loan and financial assistance programs
- Free 24-hour snacks and beverages
- Health insurance and health subsidy
- Retirement plan, life insurance, and savings plan
- Team socialization allowance and attendance bonuses
- Year-end performance bonus (company discretion)
- And much more!