Technical Support Engineer 1
Job Overview
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!
Job Description
We are looking for Technical Support Engineers!
As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, and hardware, and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
Requirements
- At least 2 years of College Level
- IT-Tech Voc Strand graduates are an advantage
- With at least a neutral English accent
- Willing to work on a shifting schedule
- Call Center experience is an advantage but not required
- Applicants with no call center experience are encouraged to apply!