Associate - Account Management

The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.

You would be responsible for:

• Resolving customer requests and inquiries via email, chat, or social media

• Achieving contact center performance metrics and service level agreements (SLAs)

• Adhering to non-disclosure agreements and data security policies

• Completing all required upskilling and e-learning courses for each program

• Attending coaching sessions and implementing feedback received

• Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage