Trainer - Collections

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to: 

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. 

• Fill out accurate reports. 

• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations. 

• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. 

• Facilitate all aspects of floor-training and BQM Training for the program. 

• Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments. 

• Facilitate multi-hour product, behavioral or tool change type learning experiences. 

• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions. 

• Coach and give feedback to trainees to help them fulfill performance metrics. 

• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.