Team Manager Tech Sales - Shaw

What You’ll Do & Lead

As a Team Manager, you’ll be at the core of performance, motivation, and customer success. You’ll get to:

Drive Business Outcomes
Lead performance initiatives across productivity, utilization, sales KPIs, attendance, attrition, and more—ensuring the team hits targets and your metrics reflect excellence.

Oversee Operations & Admin Efficiency
Own workforce processes including attendance tracking, queue oversight, and progressive coaching.

Develop & Empower People
Coach, mentor, and shape a high-performing team through training, feedback, and individual development strategies.

Build Strong Relationships
Engage with clients, leaders, and frontline teams—understanding needs, resolving concerns, and improving service delivery.

Boost Motivation & Performance Culture
Execute recognition strategies, initiatives, and team programs that keep morale high and performance strong.

Improve Through Data-Driven Insight
Generate actionable plans based on reports, analysis, and observation to optimize outcomes and support business direction.

Elevate Brand Reputation
Ensure excellence in service quality, customer experience, and delivery—becoming a standard-setter for Sutherland leadership.

Communicate with Clarity
Prepare clear, timely, and accurate reports to ensure alignment and informed decision-making at leadership levels.