Customer Insurance Benefits Advisor

Sutherland is seeking a motivated and passionate person to join us as an Customer Insurance Benefits Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Customer Benefits Advisor in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to patients and healthcare customers . Respond to inquiries about dental health insurance products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

This position will provide critical and accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures.

Protect customers’ privacy and reassure them with empathy and professionalism.

The incumbent in this role must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners.