Senior Associate -Research

Responsibilities:
 

• Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
• Collaborate with the client to develop content strategies that align with our business objectives and target audience.
• Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
• Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
• Able to comprehend and write content and align to client tone of voice.
• Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
• Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
• Create new templates, if required, to author different article types.
• Streamline processes and build flowcharts where applicable.
• Meet deadlines and manage multiple projects simultaneously.