Team Lead + Individual Contributor – Accounts Payable (German and English)

Team Lead to manage Accounts Payable (AP) operations, support on reporting, ensure audit completion, provide inputs to Offshore team for reporting & stakeholder management

Key Responsibilities:

Leadership & Team Management

• Distribute workload effectively to optimize productivity, minimize overtime and achieve Project financial targets
• Build a collaborative, engaged, and high-performing team culture.
• Manage conflicts constructively and foster employee growth and motivation.
• Encourage team to participate in meetings timely

Operational Excellence

• Individual role - Perform Europe activities assigned by ensuring accuracy and timeliness.
• Ensure prompt resolution of supplier and client's queries; maintain daily query tracker (cut-off: 6PM Sofia Time).
• Conduct daily quality audits under the QC framework; update audit tracker by 6PM.
• Drive error-free processing of non-PO invoices (current focus area).
• Maintain daily production tracker for reporting (cut-off: 6PM).
• Follow training procedure on any additional activities trained by Client. Latest updated SOPs must be available for all processes
• Accommodate any ad-hoc operational, reporting and compliance requirements

Reporting & Compliance

• Provide daily operational updates to leadership in a simple email (cut-off: 5PM).
• Support offshore reporting teams with accurate input
• Ensure strict compliance with company policies, internal controls, and all regulatory requirements, while consistently adapting to and promoting the Sutherland way of working
• Facilitate audit completion with timely documentation and tracker updates
• Ensure mandatory training requirements are completed on time

Continuous Improvement & Stakeholder Engagement

• Identify and implement process improvements and best practices.
• Build strong relationships with internal stakeholders and clients to ensure smooth collaboration.