Associate - Finance and Accounting

• Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
• Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
• Manage the verification of assigned cases and represent the case manually or take no action depending on findings
• Log and process dispute/chargeback cases with accurate classification and evidence tagging
• Gather and review customer, seller, and transaction evidence; conduct interviews when required.
• Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
• Investigate Company seller accounts to understand validity of disputed payment
• Apply profile activation/deactivation checklists and verify customer history for claim validation.
• Prepare and submit evidence packets for representments and reversals
• Use tools and automated workflows to reduce manual errors and support decision-making.

     Maintain clear documentation and escalate high-risk or anomalous cases.