Collections Operations Specialist

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Collect payments on past-due accounts.

• Contact DQ customers daily via SMS, Email, and outbound calls.

• Ability to negotiate with the customer to make a payment

• Collecting data on the reason why they went DQ

• Able to use tools such as Zendesk, Asana, Google Drive, and email.