Team Manager | Ilocos Norte

Managers in this role get to:

Impact the Bottom Line

• Drive and manage the overall performance of a team of Consultants.
• Ensure achievement and consistent delivery of all operational and client KPI targets.
• Identify performance gaps and implement action plans for continuous improvement.

Strengthen Relationships & Team Engagement

• Manage attrition, shrinkage, attendance, and other critical workforce metrics.
• Foster a culture of accountability, collaboration, and high employee engagement.
• Build strong working relationships with internal and external stakeholders.

Coach and Develop Talent

• Provide structured coaching, mentoring, and performance management.
• Conduct regular performance reviews and development planning.
• Support career growth and readiness of team members through effective coaching strategies.

Provide Business Insights

• Analyze team performance data, customer trends, and operational opportunities.
• Provide insights and recommendations to Operations Leadership.
• Ensure compliance with company and client standards, policies, and procedures.

Drive Organizational Initiatives

• Support and implement company-wide initiatives, process improvements, and engagement programs.
• Uphold and strengthen Sutherland’s service excellence and reputation.