Associate - Customer Service Consultant - Chat

Job Description:

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.
• Fluent in English and Bahasa Indonesian(written and verbal) to support a diverse, global customer base.
• Take full ownership of customer issues from initial contact to final resolution, ensuring no inquiry is left unresolved.