Account Manager/ Process Manager - Mail Operations (Email Security)

*For Pooling Purposes*

Role Summary:

Drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, and Trust & Safety programs.

Key Responsibilities:

• Serve as the primary client interface, managing governance, reporting, and strategic alignment.
• Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence.
• Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making.
• Manage multi-vendor ecosystems and ensure alignment across global stakeholders.
• Identify opportunities for process optimization, automation, and innovation.
• Drive continuous improvement initiatives and implement industry best practices.
• Ensure compliance with regulatory, privacy, and email security standards.
• Support business growth through solutioning, upsell opportunities, and thought leadership.