Team Manager

Responsibilities:

• The Team Managers' primary focus is to oversee, coach, and develop Customer Care to respond to customer, supplier, and dynamic partner inquiries, resolve issues, and answer various questions.
• The Team Manager will monitor email/call volume, email backlogs, and actions/responses of the agents to maintain and improve the resolution's quality and integrity.
• Assist in agent goal-setting practices. 
• Take escalated calls.
• Strong collaboration with the Training department.