Mobile Telecommunications Support Associate

Responsibilities:

• • Handle Inbound and outbound customer calls relating to mobile phone products and services
  • Demonstrate empathy, patience, and active listening to ensure positive customer experience
  • Resolve customer queries effectively, including troubleshooting mobile relates issues and providing solutions (technically inclined)
  • Accurately document call details  and actions taken in the ticket notes for each interaction
  • Escalate unresolved or complex issues through the appropriate channels in a timely manner
  • Adhere to program guidelines, company policies and compliance requirements at all times