Senior Associate - Accounts Receivable - Collections

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General Accounting–Accounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Associates in this role get to: Be the Point of Contact: 

Enhance company’s cash flow by expediting collection of accounts receivable. Collects from large-dollar repetitive customers. Performs a wide variety of credit and collection administrative duties.

Assists credit analysts and credit manager in fulfilling their responsibilities.

Perform collections functions including communication to customers and clients, escalation to clients and customers where necessary and monitor and maintain customers' accounts.  

Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. 

Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. 

Process correspondence. Define Sutherland Reputation:  Maintain the best customer experience possible achieving the collection goals. 

Develops and maintains relationships with personnel at large-dollar repetitive customers.

Coordinates collection effort with internal sales force and customer care teams.

Identifies and monitors customer disputes and refers problem accounts to the appropriate credit analyst.

Locate and notify customers of delinquent accounts by email or telephone, in order to solicit payment.

Confer with customers by telephone or email to determine reasons for overdue payments.

Persuade customers to pay amounts due on credit accounts.

Make referral for credit line increases to Credit Manager when necessary.

Respond to customer inquiries.

Advise customers on alternative payment plans.

Refer discrepancies to higher level personnel for assistance.

Performs other related duties and participates in special projects as assigned.

Deliver an experience to every customer meeting service standards. Consistently Deliver:  Achieve all agreed KPI’s.  Work pro-actively to ensure potential issues are escalated appropriately.