Music Streaming Platform Law Enforcement Response Advisor with Portuguese(Brazilian)

The Law Enforcement Response (LER) Advisor role is a specialized, external vendor position focused on managing legal requests from law enforcement agencies worldwide. 
Shifts: 1pm – 10pm Sofia Time
Work location: 100% remote 

Function:
Dedicated specialist responsible for managing Law Enforcement Requests (LER) received by Spotify from end-to-end.

Core Duties:

• Triage and review incoming LER requests, including legal documentation.
• Assess requests against internal LER guidelines, policies, and playbooks.
• Initiate and validate data retrieval packages through internal systems, ensuring critical accuracy and quality control before delivery.
• Acknowledge and respond to requests from law enforcement agencies worldwide regarding the status and outcome of their submissions, adhering to tight turnaround times (SLA deadlines).