Associate Manager - Account Management

Responsibilities:

—Coordinate and communicate Contractual metrics and key deliverables with all Team Managers.

—Ensure contractual metrics are met.

—For any contractual metrics that do not meet targets, ensure action plans are developed and implemented by the respective team managers.

—Plan the workforce based on the locked forecast and look-ahead.

—Coordinate all conversations and deliverables with the client.

—Hold weekly meetings with the stakeholders to discuss action plans and status updates.

—Hold weekly meetings with silent stakeholders to discuss deliverables and action plans.

—Share best practices and learning from different locations to benefit others.

—Work on continual improvement projects.

—Influence on the lives of others: Develop, train, and manage team members.

—Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

—Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.

—Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis, and/or keen observations.

—Keep leaders informed: Relay important information in the form of timely and accurate reports.