Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work

About the Position
As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.

Your Responsibilities

• Handle calls, emails, and tickets in line with SLA requirements
• Provide phone and written support for card terminals and ATMs
• Assist with installations, terminal replacements, and activations
• Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
• Escalate complex cases and maintain accurate documentation in the ticketing system
• Support portal access requests and selected back-office activities