Senior Associate - Accounts Receivable - Collections

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General Accounting–Accounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Associates in this role get to: Be the Point of Contact: 

• Enhance company’s cash flow by expediting collection of accounts receivable. Collects from small to large-dollar repetitive customers. Performs a wide variety of credit and collection administrative duties.
• Perform collections functions including communication to customers and clients, escalation to clients and customers where necessary and monitor and maintain customers' accounts.  
• Be responsible to manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. 
• Process correspondence. Define Sutherland Reputation:  Maintain the best customer experience possible achieving the collection goals. 
• Develops and maintains relationships with personnel at small to large-dollar repetitive customers.
• Coordinates collection effort with internal sales force and customer care teams.
• Identifies and monitors customer disputes and refers problem accounts to the respective groups
• Locate and notify customers of delinquent accounts by telephone and email, in order to solicit payment.
• Confer with customers by telephone or email to determine reasons for overdue or short payments.
• Respond to customer inquiries.
• Advise customers on alternative payment plans.
• Refer discrepancies to higher level personnel for assistance.
• Performs other related duties and participates in special projects as assigned.
• Deliver experience to every customer meeting service standards.
• Consistently Deliver:  Achieve all agreed KPI’s.  Work pro-actively to ensure potential issues are escalated appropriately.