Control-M L3 Engineer

Key Responsibilities

• Ready to work in 24x7 shift model
• Work from Office, as per Organization policy and/or Operation requirement.
• Should be available at base location i.e. Bangalore/Pune
• Administer and maintain Control-M components: Server, Enterprise Manager, Agents, plug-ins
• Perform version upgrades, patching, and environment migrations
• Resolve advanced job failures, performance bottlenecks, and complex dependency issues
• Monitor system infrastructure to ensure high availability and scalability
• Design, configure, and manage job schedules across diverse platforms
• Optimize workflows to align with SLAs and enhance operational efficiency
• Develop automation scripts (Shell, Python) to streamline operational processes
• Implement and manage Control-M backup and recovery strategies
• Provide L3 support and lead root cause analysis for escalated issues
• Handle ServiceNow catalog tasks, incident and change tickets with precision
• Integrate Control-M with enterprise applications using APIs and custom plug-ins
• Collaborate with internal teams to provide technical support and training
• Maintain comprehensive technical documentation, SOPs, and best practices
• Enforce ITIL-compliant processes and ensure adherence to service protocols
• Support and maintain HA/DR configurations to ensure business continuity

Required Skills & Qualifications

• Deep expertise in Control-M architecture and operations
• Proficiency in Linux/Unix and Windows environments
• Strong scripting skills: Shell, Python
• Experience with Control-M APIs and third-party integrations
• Hands-on experience with ServiceNow or similar ITSM tools
• Sound understanding of ITIL processes and best practices
• Excellent analytical, problem-solving, and communication skills
• Proven ability to work independently and in cross-functional teams

Additional Information

• Certification in Control-M or ITIL is a plus
• Experience in large-scale enterprise environments preferred

Note - Looking for Early joiners only.