Job Overview
- Maintaining contact with, and providing support for assigned (internal) customers and suppliers
- General customer advice on the MyPortal / EmployeePortal systems and in the future “MyT” Portal
- Conclusively clarifying complex customer requests/orders,also in collaboration with other functional units; resolving process disruptions and supporting process optimization measures, if applicable
- Introducing and following up on escalation measures
- Handling written queries of DT colleagues and external suppliers and tracking them in Salesforce and SMnow
- Different kinds of administration tasks: access creations and updates, password resets, incident handling, clarification with technical departments, preparation of reports
- Incident Management: deep research in SMnow to handle System inquiries
- Participation on international projectsWillingness to learn new processes and tasks and actively participate in their development and improvement
- Other ad-hoc activities defined by Superiors
- minimum Secondary education with leaving examination in area of Economy or Accouning
- fluent English, German is a big plus
- Customer friendly spirit and team player
- Experience with Salesforce, SMnow or Systems and -Tools Support
- Know- how of MS Office (Excel, Word, Outlook) is a big plus
- Self-confident and friendly style of communication
- Motivation to be creative and to collaborate on process developments and innovations
- Proactive approach to the tasks and new challenges
- Focus to independently find a solution in complex situations
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