Customer Experience Specialist

Customer Experience Specialist – Join Australia’s No.1 Life Insurer!
We are open to Melbourne / Sydney / Brisbane locations
Flexible Work Options | Full-time
Start Date: Monday 23rd February 2026

We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do.

In this role you will: 

• Be the first point of contact for customers and aim to resolve their query on the spot
• Complete simple admin tasks quickly and accurately
• Help with escalations or complaints, working to resolve them as soon as possible
• Follow privacy and compliance rules in all customer interactions
• Spot patterns or common issues and share ideas to help fix them
• Be a supportive team member, sharing knowledge and helping others when needed
• Work with other teams when extra help is needed
• Receive full training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role