Customer Experience Specialist

Customer Experience Specialist – Join Australia’s No.1 Life Insurer! 
We are open to Melbourne / Sydney / Brisbane 
Flexible Work Options | Full-time 
Start Date: Monday, 23rd February, 2026

We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do. 

In this role you will:  

• Be the first point of contact for customers and aim to resolve their query on the spot 
• Complete simple admin tasks quickly and accurately 
• Help with escalations or complaints, working to resolve them as soon as possible 
• Follow privacy and compliance rules in all customer interactions 
• Spot patterns or common issues and share ideas to help fix them 
• Be a supportive team member, sharing knowledge and helping others when needed
• Work with other teams when extra help is needed 
• Receive full training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role