Claims Technical Specialist

The Opportunity:

As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks.

You’ll play a key role in building technical capability across the team, driving consistent outcomes and best-practice claims management.

In this role you will: 

• Ensure claims are managed in line with TAL policies and industry best practice
• Act as the technical SME, reviewing and authorising complex and adverse claim decisions
• Coach Claims Consultants to improve assessment quality, communication and outcomes
• Support managers with fund reporting, case conferences and stakeholder engagement
• Contribute to claims procedures, governance and quality assurance
• Provide insights to support capability development and performance management