Digital Business Analyst

This role partners with TAL’s Group Life stakeholders to support business initiatives by designing practical, customer-centred digital and business solutions. It oversees system enhancements, provides day-to-day operational support, and ensures clear documentation of new and evolving processes and technologies to enable seamless delivery and continuous improvement.

In This Role You Will

• Review and analyse existing business processes to identify opportunities for improvement that enhance customer experience, streamline delivery, reduce costs and eliminate inefficiencies.

• Partner with business stakeholders to capture requirements and translate them into well-defined user stories, working closely with engineering teams to deliver intuitive, end-to-end user experiences.

• Develop clear written and visual documentation that communicates both technical and non-technical aspects of the product, supporting rapid knowledge transfer and consistent adoption across partner environments.

• Act as a subject matter expert and key point of contact for client enquiries, issues and change requests, providing timely and informed support.

• Support pre-sales and account management activities by presenting and demonstrating the team’s digital solutions to internal and external stakeholders

• Coordinate and deliver digital initiatives, ensuring they meet agreed timelines and business requirements.

• Design, refine, and execute test cases to support thorough User Acceptance Testing and ensure solutions meet quality standards.