Team Manager

This role plays a vital part in supporting Australians at some of the most important moments in their lives. Leading a team within TAL’s Claims function, you’ll help deliver compassionate, fair and trusted outcomes that reflect our claims philosophy and commitment to doing the right thing. By balancing exceptional customer care with sound risk and regulatory practices, this role contributes directly to TAL’s purpose of protecting people and what matters most, while fostering a culture of continuous improvement and shared accountability.

In this role you will:

• Deliver fair, timely and compassionate claims outcomes that put customers first while managing cost and risk
• Provide decisive leadership on complex claims and escalations to resolve issues and restore customer trust
• Embed a strong risk and compliance culture to ensure ethical, consistent and regulatory‑aligned claims decisions
• Build high‑performing teams through clear direction, coaching and capability development
• Optimise portfolio performance by balancing service excellence, return‑to‑health outcomes and claim sustainability
• Drive continuous improvement to strengthen claims quality, customer experience and team effectiveness