Island Host

We are seeking a friendly, proactive, and service-oriented Island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments.

• To ensure that the Reception, Guest relations and other related areas are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times as per SOP.
• To ensure rooms are allocated as per the arrival list.
• Arrange and organize island tour, activities, guests itinerary.
• Liaise closely with Reservations and Reception on arrival times, unexpected arrival and departure, extension of stays and late check-outs and change in meal plan basis and flight details. 
• Monitor closely on early arrivals, late departures and special excursion arrangements.
• Liaise with Housekeeping on early check-outs, late arrivals, day use rooms and special guest request.
• Update, all out of Order and out of service rooms on daily basis.
• Liaise with F & B on early meals, late meals, complimentary meals and special request. (E.g., B’days, H/M, repeaters dinner etc.)
• To be present at all times in the area of responsibility of Guest Service department especially during busy periods.
• To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship.