Loss Prevention Manager

The Loss Prevention Manager is responsible for safeguarding resort guests, team members, property, and assets by overseeing all aspects of safety, security, and loss prevention operations. The role ensures full compliance with local laws, brand standards, and resort policies while fostering a culture of awareness, vigilance, and proactive risk management across all departments.

1. Lead, supervise, and develop the Loss Prevention and Security Team to ensure 24/7 coverage and readiness.
2. Conduct regular patrols and inspections of guest areas, staff accommodations, and back-of-house zones to ensure a safe environment.
3. Oversee access control systems, CCTV monitoring, and emergency communication protocols.
4. Ensure all security personnel are trained in guest interaction and service etiquette consistent with luxury hospitality standards.
5. Investigate and document all incidents, accidents, thefts, and breaches of security.
6.  Develop and implement preventive measures to reduce risks and losses.
7. Maintain detailed incident and risk analysis reports, including root cause and corrective action plans.
8. Develop, maintain, and regularly test the resort’s Emergency Response Plan (ERP) including fire safety, medical emergencies, natural disasters, and evacuation procedures.
9. Lead or support emergency drills (fire, medical, marine, and security scenarios) in coordination with relevant departments.
10. Train employees on emergency procedures, first response actions, and communication protocols.
11. Conduct regular safety and security awareness sessions for all departments.
12.  Develop and implement Loss Prevention SOPs and ensure consistent adherence through coaching and supervision.
13. Promote a culture of accountability and awareness among staff to prevent loss, theft, or safety incidents