Job Overview
- Maintains cleanliness of the work place specially treatment rooms.
- To attend morning briefing on time in proper and complete uniform.
- Make sure that all allocated treatment rooms will be ready by 9:00 a.m. with proper amenities and decorations.
- Assure that all the required products for the reserved treatments should be ready as per the booking time.
- To use the Araamu Spa Standard dialogue from welcoming, assisting guest to changing room, during and after the treatment at all times.
- Ensure to ascertain if the client had undergone any previous injuries that you should be known about. (Always refer on our Health Assessment Form).
- Should be able to give an explanation as to benefits of the treatment to the customer.
- To help on the promotions of spa services being offered in a discreet manner.
- Must respect the guest’s privacy at all times.
- Escort guest always rather than pointing out directions in any areas of the spa.
- Should be able to absorb and pass official messages to colleagues’ every time.
- Make sure to serve beverage to client/s upon completion of treatment.
- Ensure to clean treatment room as soon as after each treatment done; assure that all the amenities are readily available. If you don’t have enough time get help from spa attendant.
- To remind colleagues of any deviations from normal procedures.
- Ensures that any suggestion or complaint from guest or staff should be reported to the supervisor immediately, never delay any decisions especially on guest concerns.
- Performs any additional duties as and when requested by the supervisor.
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