Brand Servicing Executive

We are seeking a Client Servicing Executive to act as the bridge between our agency and clients, ensuring smooth delivery of services and seamless coordination internally and externally. The ideal candidate will be a proactive communicator, skilled at managing client relationships, addressing concerns, and aligning internal teams to meet client objectives.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients.
• Develop and maintain strong, long-term client relationships.
• Understand clients' needs, objectives, and industries to provide tailored solutions.
• Regularly update clients on project progress and any changes.

Service Delivery:

• Ensure timely and effective delivery of products and services.
• Coordinate with internal teams (creative, media, design, and production) to meet client expectations.
• Monitor project timelines and address any issues or delays promptly.
• Ensure all deliverables meet client quality standards and approvals.

Issue Resolution:

• Address client complaints or concerns professionally and in a timely manner.
• Investigate and resolve issues, escalating complex problems to senior management when necessary.

Client Communication:

• Conduct regular meetings, check-ins, and status updates with clients.
• Prepare and deliver presentations, reports, and weekly status updates.
• Maintain accurate records of client interactions, decisions, and next steps.

Administrative Duties:

• Manage client documentation, contracts, and invoicing accurately and promptly.
• Assist the finance team in tracking payments and ensuring timely collections.
• Maintain detailed project records and feedback for ongoing improvement.

Collaboration:

• Work closely with sales, marketing, and operational teams to align client needs with agency capabilities.
• Brief internal teams on new jobs, ensuring clarity and accuracy in instructions.
• Participate in team meetings and contribute to strategic planning for client accounts.

Additional Responsibilities:

• Develop a deep understanding of client industries, products, target audiences, and competitors.
• Ensure project deadlines and budgets are met, communicating any changes for approval.
• Build trust and maintain open communication with clients to ensure their concerns are addressed effectively.