Associate Consultant

About the role:
As an Associate Consultant within WorkSpan’s Professional Services team, you will operate at the intersection of enterprise consulting and ecosystem co-selling.

You will lead customer implementations while leveraging AI tools and prompting techniques to accelerate delivery, documentation, and problem-solving. Your work will directly impact how global enterprises collaborate, transact, and grow through strategic partnerships.

This role reports to the Manager of Professional Services and plays a critical role in customer success, platform adoption, and long-term scalability.

Key Responsibilities:

Customer Consulting & Delivery

• Serve as a trusted consultant for enterprise customers throughout their co-sell journey.
• Participate in discovery and design workshops to understand business objectives and map them to the WorkSpan virtual data model.
• Translate business requirements into user stories, configurations, and implementation plans.
• Collaborate with customer stakeholders, Product, Engineering, and Sales teams to ensure successful outcomes.

Implementation & Configuration

• Lead end-to-end WorkSpan implementations for co-sell, referral, and joint pipeline use cases.
• Configure:
• • Business Process Templates (BPT)
  • Common Data Models (CDM)
  • Workflows
  • Dashboards
  • Integrations
• Support User Acceptance Testing (UAT) and solution validation activities.

AI-Accelerated Delivery

• Utilize AI tools such as Claude, Gemini, ChatGPT, and similar platforms to improve delivery efficiency.
• Apply advanced prompting techniques to generate:
• • Business Requirement Documents (BRDs)
  • Solution designs
  • Test cases
  • Customer communications
  • Implementation documentation
• Identify opportunities to improve productivity through AI across the delivery lifecycle.

Ecosystem Co-Selling

• Support integrations with ecosystem platforms, including:
• • AWS ACE
  • Microsoft Partner Center
  • Google Cloud
  • Other PRM platforms
• Ensure data integrity, consistency, and reporting accuracy across systems.

Enablement & Continuous Improvement

• Create and maintain technical and functional documentation.
• Conduct user training and enablement sessions.
• Provide post-go-live support, troubleshooting, and optimization recommendations.

Qualifications:

• 4–5 years of experience in B2B, partner ecosystem, or co-selling business models.
• Hands-on experience with AI tools and prompt engineering (Claude, Gemini, ChatGPT, etc.).
• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent experience.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical audiences.
• Comfortable working in Agile, fast-paced, customer-facing environments.
  
  
  

Preferred Qualifications

• Experience with WorkSpan or similar ecosystem/co-selling platforms.
• Hands-on experience with:
• • Snowflake (SQL, data analysis)
  • Google Apps Script
• Familiarity with:
• • PRM systems
  • Partner ecosystems
  • Joint-selling workflows
• Exposure to integration platforms and middleware solutions.