Senior Product Manager - Platform

Role Overview

We are looking for a Senior / Lead Product Manager for Enterprise Platform & Integrations to own the product strategy, roadmap, and execution for our core platform capabilities, CRM integrations, and third‑party integration ecosystem (e.g., Workato, Nylas, and other iPaaS / API partners).

This is a high-impact role that sits at the intersection of:

• Enterprise: security, scalability, governance, data model, and cross-tenant capabilities.
• Platform: APIs, events, extensibility, and a great developer / admin experience.
• Integrations & CRMs: native and iPaaS-based integrations with systems like Salesforce, Microsoft Dynamics, HubSpot, and ecosystem tools.

You will work closely with customer-facing teams, your peer PMs, engineering/architecture, and technology partners to ensure WorkSpan is the best platform to connect, orchestrate, and operationalize joint B2B motions across systems.

What You’ll Do

Own the enterprise platform & integrations strategy

• Define and drive the product vision and roadmap for enterprise platform capabilities, CRM integrations, and our broader integration ecosystem.
• Translate customer, partner, and internal stakeholder needs into a coherent platform and integration strategy that supports both current products and future innovation.
• Define success metrics for platform and integrations (e.g., adoption, time-to-integrate, reliability, performance, partner attach, ARR impact).

Build world-class CRM and ecosystem integrations

• Own the end-to-end lifecycle of CRM integrations (e.g., Salesforce, Microsoft Dynamics, HubSpot, Service Now) from discovery and design through GTM and ongoing iteration. Decide integration strategy embed/extend.
• Define data models, sync behaviors, and mapping strategies to ensure robust, bi-directional data flows between WorkSpan and core CRM systems.
• Partner with customers, SI partners, and internal teams to design standard integration patterns and templates for common joint-selling and co-marketing workflows.

Drive the integration platform and iPaaS strategy

• Own the product strategy for integration frameworks and connectors using platforms such as Workato, Nylas, and other integration partners.
• Define and prioritize connector roadmaps, reference recipes, and packaged solutions that reduce implementation time and unlock repeatable use cases.

Lead core platform capabilities

• Partner with engineering and architecture to evolve our platform primitives: APIs, events, webhooks, authentication/authorization (OAuth, SSO), rate limiting, observability, and extensibility.
• Ensure the platform meets enterprise-grade requirements across scalability, reliability, security, compliance, and data governance.
• Champion a great developer and admin experience, including documentation, configuration flows, monitoring, and troubleshooting tools for integrations.

Engage deeply with customers and internal teams

• Be the voice of the customer for enterprise platform and integrations, building deep empathy through regular customer conversations, design sessions, and user research.
• Work closely with Sales, Solution Engineering, Professional Services, Customer Success, Support, and Peer PMs to understand integration use cases, friction points, and adoption patterns.
• Enable customer-facing teams with positioning, demos, solution blueprints, and collateral for platform and integrations.

Lead execution and cross-functional alignment

• Own prioritization and roadmap for your areas using a data-driven and outcome-based approach.
• Collaborate with UX and Engineering to ship high-quality, lovable products on time, iterating quickly based on feedback.
• Provide clear product requirements, specs, and acceptance criteria for complex, technical integration and platform features.
• As a Lead, you will also mentor and lead other Product Managers, raising the bar on product thinking, execution rigor, and stakeholder management.

What We’re Looking For

Experience

• 10+ years of experience in B2B SaaS Platforms and Integrations, with significant exposure to enterprise customers and complex solution landscapes.
• 5+ years as a Product Manager (Senior or Lead), with a track record of owning strategic product areas end-to-end.
• Deep experience building platform and integration products, including APIs, webhooks, event-driven architectures, and extensibility for partners and customers.
• Hands-on experience with CRM ecosystems (Salesforce, Microsoft Dynamics, HubSpot, Service Now etc.), including integration patterns.
• Strong familiarity with iPaaS / integration platforms (e.g., Workato, Nylas) and how to leverage them to scale repeatable integrations.
• Experience building or managing AI-powered products or workflows—for example, LLM-based assistants, recommendations, intelligent routing, or workflow automation—or strong exposure to shipping features that leverage modern AI/ML technologies.
• Demonstrated success operating in a high-growth, entrepreneurial environment, scaling new or 0→1 products and/or platforms.

Skills

• Comfortable collaborating with architects, engineers, ML, and AI product teams on topics like data modeling, evaluation, performance, reliability, and responsible use of AI.
• Ability to translate business and user problems into AI-enabled use cases, including designing user journeys around AI assistants, copilots, and automation.
• Excellent communication and storytelling skills—able to simplify complex technical concepts for executives, customers, and non-technical stakeholders.
• Strong product discovery skills: customer interviews, problem framing, hypothesis-driven experiments, and data-informed decision making.
• Proven ability to lead through influence, align multiple stakeholders, and drive outcomes across geographically distributed teams.
• Bias for action and ownership, with a willingness to roll up your sleeves and do what it takes to ship and learn fast in a startup environment.

Nice to Have

• Experience with partner ecosystem / co-sell products or workflows.
• Background in enterprise CRM or ERP products and related partner solutions.
• Prior experience at a company focused on B2B partnerships, ecosystems, or revenue operations.
• Exposure to AI platform tooling (e.g., prompt management, evaluation frameworks, observability) and thinking about how to productize these capabilities for customers.

Location

• Location: Bangalore, collaborating closely with global teams across Product, Engineering, and GTM.

Company Perks & Benefits

We offer a compelling compensation and benefits package, including:

• Competitive salary, equity, and performance bonus
• Unlimited vacation and paid sick leave
• Latest MacBook and a monthly wellness stipend
• Medical insurance
• Paid maternity and paternity leave
• Work from office policy and a supportive, people-first culture

Why Join Us?

• Help define and scale the Ecosystem Business Management category at a company that created it.
• Be part of a fast-growing startup with a strong GTM engine and significant market momentum.
• Work with smart, passionate teammates you’ll learn a lot from, in a culture that values openness, flexibility, and continuous innovation.
• Join a diverse, global team that celebrates different backgrounds, perspectives, and experiences.

We are an equal opportunity employer and are committed to building an inclusive environment for all employees.