Customer Service Assistant

We are seeking a friendly and empathetic Customer Service Assistant to join our team in Barrow-in-Furness, United Kingdom. As a Customer Service Assistant, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with a smile.

• Greet customers warmly and assist them with inquiries, concerns, and requests
• Handle customer interactions via phone, email, and in-person with a positive and professional attitude
• Listen actively to customer needs and provide appropriate solutions or escalate issues when necessary
• Process transactions, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with team members to ensure a seamless customer experience
• Manage and prioritize multiple tasks in a fast-paced environment
• Contribute to maintaining a clean and organized work area
• Participate in ongoing training and development to enhance customer service skills