Workplace Community Manager

Would you like to be based at the London offices of one of the largest international banks in the world?!

We are looking for a Workplace Community Manager to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence. 
Responsibilities: -

• Be the singular point of contact and escalation for the General Manager and Senior Portico leadership team
• Have a strategic oversight of all Portico services on site, delivering Front of House, Back of House to a consistently high standard. This includes responsibility for (but not limited to) Reception, Client Meeting Suite, Internal Meeting Rooms, Executive Office and Client Floors.
• Manage resources to ensure full and effective staffing cover across all areas of the service
• Create and consistently implement SOPs for all aspects of the Portico service
• Manage, maintain, and develop relationships with key stakeholders across the business, to understand their needs and transfer these to the service
• Work closely and proactively with our client’s and teams on key projects
• Deliver service against contractual KPIs and SLAs
• Carry out regular audits of the service we provide to the client
• Produce monthly client reports covering all aspects of the service
• Take appropriate action to address service issues to the satisfaction of the client and company
• Proactively foster a one team approach with BaxterStorey
• Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in challenging this when it does not happen
• Take an active role in any project work around future co-working developments on site
• Attend all relevant meetings with updates of the service we provide

Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £47,940