Job Overview
- To provide telephone support and advice on employee relations activities across all sites as the first point of telephone/email contact for Location Managers
- To manage a busy HR inbox, ensuring that queries are answered and/or referred to the correct person or department promptly
- To manage and coordinate the Occupational Health referral process, liaising with managers and the Company’s Occupational Health service provider
- To support People Manager in providing safeguarding and safer recruitment advice, complying with KCSIE and Holroyd Howe
- Support Managers through checking letters before they are sent out and advising any suggested improvements and recommendations
- To be responsive and available to managers ensuring managers are responded to as soon as possible and within two hours of initial contact
- To ensure managers are aware of the policies, Employee Handbook and HR people tools and that they are used effectively
- To ensure all HR people policies are up to date and fit for purpose by regular review and alignment to legislation
- To ensure all employee relations tools for managers are up to date and fit for purpose
- To calculate redundancy payments as required
- To comply with all Holroyd how HR led policies and procedures at all times
- To develop new tools where necessary and ensure tools are communicated effectively across the business
- To highlight and refer complex cases to People Manager where appropriate
- To record key information on employee relations advice on HR Tracker
- To report on employee relations activity and caseload, identify trends and insight for People Manager
- To work with People Manager to ensure that measures and recommendations following cases are put in place where appropriate
- Management reporting on ER cases, i.e. number of cases, reasons, trends or patterns. Use the results to make recommendations to upskill Managers and improve the colleague experience
- To support colleagues and when required in the TUPE out process and inform People Manager and OPS teams to ensure process is complete
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